Warranty FAQs

have you registered your warranty yet? do it here

hydria warranty FAQs

Smart Fountain and hydria product(s) are backed by a voluntary limited manufacturer’s warranty against any defects in materials and/or workmanship, when used in accordance with the product instructions for one (1) year from the date of purchase by the original, end user purchaser. 

This warranty is provided free of charge and is separate to any rights provided under consumer laws or regulations in the country of purchase. It does not exclude, limit or affect any consumer rights or legal claims arising from national laws on the sale of consumer products. This warranty is governed by and constructed under the laws in which the product purchase took place. 

This warranty does not cover cosmetic deterioration, damage caused by general wear and tear, physical or natural destruction, accident, misuse, modification, neglect or exposure to frost. 

The warranty does not cover purchases from non-authorized resellers. Any warranty claims must be supported by reasonable evidence, including proof of date of purchase, alongside these warranty conditions. 

If you experience an issue or identify any defects with your Product(s) within the Warranty Period please notify Uni-Powa Corporation Limited using the Support function (insert link).

Uni-Powa Corporation Limited reserves the right to investigate the cause of the defect and may exercise its discretion in determining whether or not to replace the Product or any relevant parts free of charge. Our ability to offer replacements may be limited by the territories in which we sell our Product to ensure compliance with laws. In the event that Uni-Powa Corporation Limited decides to provide a replacement, any replacement will not extend the life of the original product warranty. 

Uni-Powa Corporation Limited's sole responsibility and liability for any breach of this limited warranty is limited to the replacement of any product that does not comply with the foregoing warranty. Please keep your proof of purchase in the event that you need to contact customer care for warranty services. 

Complete the registration process below

We currently do not offer an extended warranty, each product has a warranty of 1 year. After that point please use our contact form and we will try our best to help you! 

Warranty Registration

Please fill in and submit the form below to take advantage of our 1 Year Warranty.
By taking just a few quick minutes to register, you can enjoy:

  • Quicker service and more efficient support
  • New product release notifications
  • Voucher code mail outs and promotions

Submit Warranty

* indicates required

SN: number printed on the underside of the SmartFountain

/ / ( mm / dd / yyyy )

Please select how we can contact you.

Opting out of our email marketting will exclude you from all future voucher give-aways and promotions


You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our website.

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here.

Can't find the answer you were looking for?

Try Ellie, our AI robot to answer all your questions!