Setting up your hydria
Setting up and getting the most out of your hydria.
General FAQs
Remote not working / Pairing your new remote
A working remote will maintain a constant red light when the power button is held. If the red light on your remote does not shine, is dull or is flickering when you press the power button, change the battery.
If you have just received a new remote, or if your existing remote appears to be working (you see a constant red light when the power button is held), you likely need to pair your remote to your fountain. See how to pair here
If your remote has suffered weather or water damage, it will not function. You can order a replacement here
Does Hydria Have Lights?
Yes, the LED lights are built in and allow you to choose from red, green, or blue light.
How Long does the battery last per charge?
Your hydria is pre-charged to 30% capacity and can be used immediately.
Your hydria will give you up to 100 hours of continuous use on a full charge, or approximately two months using the timers.
If I don't like my Hydria, can I return it?
You can request a return under your 30-day money-back guarantee. Visit Returns to see more
Does Hydria come with a Warranty?
Yes, Hydria comes with a 1-Year Limited Liability Manufacturer Warranty
Can I use Hydria during the winter?
During cold winter months we advise you to bring Hydria indoors and enjoy your fountain in a cosy space in your home. Cold temperatures can damage lithium-ion batteries, so bringing it inside protects your fountain’s battery integrity.
Is the packaging recyclable?
- Where possible our packaging is made from recycled material and our outer boxes are recyclable too. Our products are made primarily from durable ABS plastic and designed to last, please visit Caring for your Hydria to ensure your hydria product lasts for years to come.
Will hydria be releasing more accessories soon?
Yes! We are working on some amazing products now and will be launching them soon - sign up to our newsletter for the latest updates.
Can I buy decorative stones and pots from Hydria?
Yes! A wide range of accessories are available, from fountainheads to mosaics to planters - everything you need for a complete Hydria setup! For great creative ideas on how to decorate your hydria check out our Inspiration, Facebook and Instagram pages and subscribe to our newsletter at the foot of this page.
Is the fountain pump noisy?
The pump may be noisy if you take it outside of the water while it is still running. Doing so does not damage the pump. When in the water, the pump is near-silent.
Setting up & Using your hydria
Is Hydria Difficult to use / install?
Following the instruction manual provided, setting up your hydria is simple. The ease of the remote control means you can turn it on/off with the press of a button in seconds.
What planter size fits hydria?
Hydria fits in any planter that has a minimum internal diameter of at least 30 cm (12”) and is at least 15 cm (6”) deep.
Is the remote control waterproof?
No. Avoid exposure to water and ensure your hands are dry before using it. Please use the provided waterproof case for the remote at all times.
Which fountainhead should i use?
Your hydria kit comes with two types of fountainhead (sprinkler and cascade) and two extra tubes for changing the height. We recommend using the cascade head for interior use or where you have windy conditions to avoid water spraying outside the water reservoir. In all cases adjust the flow rate to keep water from spraying outside your water reservoir.
How should I decorate my Hydria?
For great creative ideas on how to decorate your hydria check out our Inspiration, Facebook and Instagram pages.
What type of pebbles should I use to decorate my hydria?
You could use glass pebbles, river stones, sea shells - the possibilities are endless! Avoid using decorations that will fall through the decorative plate or that are likely to erode under the water flow and create sediment that will damage the water pump.
Can I put plants on the decorative plate?
Do not plant on the decorative plate because sediment / soil may damage the water pump.
Can I use Hydria during the winter?
During cold winter months we advise you to bring Hydria indoors and enjoy your fountain in a cosy space in your home. Cold temperatures can damage lithium-ion batteries, so bringing it inside protects your fountain’s battery integrity.
Can i use hydria in windy weather?
As with all fountains, cross winds will drive water away from the fountain causing water levels to drop. So ideally do not use in windy weather but if you do wish to use hydria we recommend reducing the power or swap to the cascade fountainhead.
Can I use salt water in my hydria?
No. Your hydria smart fountain should only be used with clean, fresh water.
How long will the Hydria Battery last?
The hydria battery is rated for at least 500 cycles. If correctly maintained the hydria battery should give you years of service.
Can I replace the Hydria battery?
Yes, you can order a replacement battery from our store here.
How often do I need to refill my hydria?
Your hydria will lose more water during warm weather due to evaporation. A quick visual check will indicate if you need to top up the water reservoir. For the best look, fill with water until your decorative mosaic (or other decorations) is covered with a layer of water.
caring for your hydria
Is the remote control waterproof?
No. Avoid exposure to water and ensure your hands are dry before using it. Please use the provided waterproof case for the remote at all times.
How should I store my remote?
Always store in a dry place indoors. Avoid storing in a damp room. Please use the provided waterproof case for the remote at all times.
Can I use Hydria during the winter?
During cold winter months we advise you to bring Hydria indoors and enjoy your fountain in a cosy space in your home. Cold temperatures can damage lithium-ion batteries, so bringing it inside protects your fountain’s battery integrity.
How often should I clean my hydria?
Clean your hydria, including the water pump, at least once every month. To clean, drain your water pool and scrub the water pool and decorative tray thoroughly with warm water and mild detergent. This is also a convenient time to charge your hydria.
How often do I have to change the filter?
We recommend changing/cleaning the filter when you clean / re-charge your fountain.
How often should I change the water?
We recommend changing the water every time you go to recharge the pump, or at least once every couple months. If you use your fountain intermittently, we recommend not leaving your water stagnant for prolonged periods.
How do I re-charge and/or clean hydria without taking the decorations off?
Unless you glue down your decorations some disruption is likely, although Hydria is designed so any decorations you have placed on the display plate do not need to be removed to access the fountain pump inside. Simply use the finger grip holes around the edge to gently lift off the plate and place on a flat surface whilst you clean the bowl and the hydria smart fountain inside.
Can I put plants on the decorative plate?
Do not plant on the decorative plate because sediment / soil may damage the water pump.
How often do I need to refill my hydria?
Your hydria will lose more water during warm weather due to evaporation. A quick visual check will indicate if you need to top up the water reservoir. For the best visual effect, fill with water until your decorative mosaic (or other decorations) is covered with a layer of water.
How do I refill my hydria?
Simply pour clean water on top of your decorations - the water will drain into the water reservoir.
Is there a risk of Legionnaires' Disease associated with Hydria?
The risk of Legionnaires' Disease associated with Hydria water features is inherently low. Legionnaires' Disease is primarily linked to larger, complex water systems often found in commercial buildings. Hydria, designed for home and garden use, is straightforward to maintain. To further minimize any potential risk, we recommend following our provided cleaning and maintenance instructions. By adhering to these guidelines, you can confidently enjoy your Hydria fountain while taking proactive measures to prevent Legionnaires' Disease. Your health and safety are of paramount importance to us, and we're here to support you in maintaining a safe and enjoyable water feature experience.
troubleshooting
Can I buy replacement parts?
- Yes, you can buy replacement parts here. Before purchasing a replacement part, we recommend watching this troubleshooting video guide to help you best identify which part needs replacing.
Why does my fountain have weak water flow?
A few quick checks can be done to resolve this:
Ensure your hydria is filled with water to 12 mm (½ inch) below the rim
Tilt the hydria pump in the water to release any trapped air
Check your fountainhead, nozzle and connecting tubes for obstructions/blockage
Locate and clean your hydria pump filter.
Why does water keep splashing out of the hydria bowl?
It may be that you need to reduce the power - adjust flow settings on your remote so the spray falls inside your bowl.
Why is my hydria not charging?
You may need to clean the metal contact points on both the power lead and hydria to ensure good contact. Charging with dirty contact points can damage your hydria or charger.
If your hydria is left outside during freezing winter conditions, the battery might be damaged and will need replacing. Order a replacement here. We recommend watching this troubleshooting video guide to help you best identify which part needs replacing.
Why is my remote not working?
A working remote will maintain a constant red light when the power button is held. If the red light on your remote does not shine, is dull or is flickering when you press the power button, change the battery.
If your remote is working (you see a constant red light when the power button is held), you likely need to pair your remote to your fountain. See how to pair here
If your remote has suffered weather or water damage, it will not function. You can order a replacement here
Why are the LED lights on my Hydria flashing red?
If you notice that the LED lights on your Hydria are flashing red intermittently, it's an indicator that the battery is running low and needs to be recharged. This flashing red light serves as a helpful reminder to recharge your Hydria. Simply remove the pump unit from the water reservoir, connect to the charger and allow the battery to charge fully. This can take up to 8 hours. Once the battery is fully charged, the LED lights will turn green.
Why is my hydria noisy?
A noisy pump could indicate air in the system. Ensure the hydria pump unit is fully submerged in water, and tilt the submersed pump to release trapped air.
Submerge the hydria pump unit in water and run on high for several minutes to clear any trapped air.
Why does my hydria keep turning off by itself?
It is possible you have pressed one of the ‘timer’ buttons which is causing the Hydria to turn off after 1, 2, or 3 hours of use.
Recharge your hydria if your battery is low. The LEDs will flash red every 30 seconds if the battery is low.