Returns policy

Hydria Returns policy:

We understand that sometimes things happen which mean you wish to return a product. 

If you wish to return a product, simply support@hydrialife.com

If your return is accepted, we will provide you with a returns shipping label to attach to your parcel, together with instructions on how to return your package.

  • Any unopened or unused product can be returned for a full refund within 30 days of purchase.
  • The item must be in the same condition that you received it - unused and in its original packaging.
  • Please provide a proof of purchase with your returned item(s).

Unfortunately, any item(s) returned to us without first requesting a return label, cannot be accepted or refunded.

Return carriage on non-faulty items is the responsibility of the customer and will not be refunded.

There may be some instances where we are regretfully unable to accommodate a return, or offer a full refund. For instance, we are unable to provide a full refund for non-faulty goods that are incomplete or have been used.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at support@hydrialife.com.

Refunds

  • A full refund will be provided immediately following the products’ safe return and after inspection.
  • If approved, you will be automatically refunded on your original payment method.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

  • You can return a faulty item for full refund within 30 days of purchase.
  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right for you.
  • In the event that your order arrives damaged in any way, please email us as soon as possible at support@hydrialife.com with your order number and a photo of the item’s condition.
    We address these on a case-by-case basis and will try our best to work towards a satisfactory resolution.
  • Refunds will be given on inspection and conclusion.
  • Our promise to replace products or refund your money does not apply to faults caused by accident, neglect, or misuse.
  • Where item(s) are confirmed to be faulty, we will also pay for your reasonable cost of returning the item(s) for replacement or refund.
  • If in the event any supplementary costs are incurred by a customer caused by a delayed/lost/misrouted order(s), Uni-Powa Corporation Limited will reimburse the customer for the incurred costs.
  • To claim on these incurred costs, please contact us at support@hydrialife.com with proof of incurred charge.