Setting up your hydria
Setting up and getting the most out of your hydria.
Shipping Information
How long does delivery take?
Please allow 3-5 working days during peak summer months to receive your order. This may be less during quieter months.
If your order has not arrived after 5 working day, please email us at support@hydrialife.com
Why is my tracking information not showing?
When you receive your tracking link, please allow time for the delivery information to show. This information might take up to 48 hours to show from when your order leaves the warehouse.
General Information
What can I do with the packaging?
Here at hydria we are doing everything we can to reduce waste in our products and packaging. Where possible our packaging is made from recycled material and our outer boxes are made from high quality cardboard ready to be repurposed for a longer useful life, when the time comes these are recyclable too. Our products are made from durable ABS plastic and designed to last, please contact us via our website to find out more about maintenance to ensure your hydria product lasts for years to come.
Will there be more hydria add-ons soon?
Yes! We are working on some amazing products now and will be launching them soon - sign up to our newsletter for the latest updates.
Can I buy decorative stones and pots from hydria?
Yes! A wide range of accessories are available, from fountainheads to mosaics to planters - everything you need for a complete Hydria setup! Sign up to our newsletter for the latest updates and discounts. For great creative ideas on how to decorate your hydria check out our Creative, Facebook and Instagram pages and subscribe to our newsletter in the foot of this page.
My Capi Planter fills with water in rainy weather
If you wish to use these pots outdoors, you will need to drill drainage
holes yourself. We recommend drilling at least three 10mm holes for
optimal water flow.
Working with us
Do you offer work experience?
If you would like to know more about upcoming opportunities at hydria then please message our team support@hydrialife.com
Are you an Influencer who would like to work with us?
Message our team support@hydrialife.com
Are you an affiliate or would like to work with us?
Message our team support@hydrialife.com
Are you a distributor who would like to work with us?
Message our team support@hydrialife.com
Do you have any product ideas for us?
The best ideas come from our customers. If you have one please message our team support@hydrialife.com
Discounts & payment
Do you offer a student/military/nhs discount?
Yes. Please contact us with proof of occupation at support@hydrialife.com or contact us here.
What forms of payment do you accept?
All our payment options are displayed at check out.